Last updated: 13 June 2024 11:27
Overview
Welcome to NorthbyNorth
As a private company operating as a sole proprietorship, we specialise in the sourcing and sale of second-hand books, collectables, and limited services. We are committed to providing you with unique and interesting items, but it’s important to note the nature of our business. Refund Returns.
Quality and condition
While we make every effort to offer good-quality and well-maintained products, due to the extensive volume of stock sourced and stored, we cannot guarantee the completeness or full functionality of every item. We encourage our customers to understand that variations may exist, and some wear or imperfections may be present in second-hand items. Refund Returns
Additional information
For your peace of mind and to assist you in making informed decisions, we strongly encourage you to reach out to us for any additional information regarding specific items. For instance, if you have questions about the completeness of a particular book, including the presence of all pages or any additional media such as CDs or booklets, feel free to contact us. We are here to help you make the best choices based on your preferences and requirements.
Communication
Open communication is essential for a positive shopping experience. If you have any inquiries, concerns, or require further details about our products, please do not hesitate to contact us. Our team is dedicated to providing prompt and helpful assistance.
Returns and Refunds
Should the need arise for a return or refund, please contact us at info@northbynorth.co.za with your order number. We will work diligently to facilitate the return and refund process, subject to the agreed-upon criteria for deeming the purchase no longer valid. Kindly refer to the Quality and Condition section for product condition declaration. Refund Returns
To initiate the return, kindly ship the noted products to our office, with shipping costs borne by the customer. Upon receiving and reviewing the product, we will process the refund as agreed.
Please ensure the products are shipped to the address provided with appropriate packaging and any required documentation. Your satisfaction is our priority, and we appreciate your understanding and cooperation.
Privacy policy
At NorthbyNorth, we prioritise your privacy. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.
Changes to terms and conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Please check these terms regularly for updates.
Thank you for choosing NorthbyNorth! We appreciate your business and look forward to providing you with unique and enjoyable shopping experiences.
Need help?
Contact us at info@northbynorth.co.za for questions related to refunds and returns. Also, feel free to check out our story here or view our great range of books.
Adendorp, Eastern Cape